For the sake of since decency, today’s title has a bit of rhyming slang in it (hint: the last word). There’s a risk of going down the rabbit hole about my love of wordplay, but let’s skip that and stay on target, red leader 😉
Not so long ago ShyBiker made a comment about good service and it made me wonder what it might be like on the other side of the counter. I’ve never worked in retail, well, unless you count operating the village tombola a few summer’s ago, but I’m not sure that really counts 😉
So, if I’m shopping – be that in Lynn or Richard guise – I guess I have pretty much the same MO. Be nice, treat the seller as a person, and see where the conversation goes. If they want a chat, that’s cool, and if not, that’s okay too. We’re all different, right?
On that note, I was buying some clothes and a young lady was talking to her mum about a guy who’d walked up to her makeup counter. Said bloke had asked – in a not so pleasant tone – if they had a product in with “colour 32N” and, quite understandably, that wasn’t much to go on. Umm, brand? A photo of the goods if you’re not sure, or – shock news! – asking *nicely*.
For a mo, I wondered if this was one of our number, so I slowed as I perused the rail to hear the rest of the story. The bloke then gave the assistant a load of lip on how she didn’t know her stuff. But said assistant kept her cool and did her best to calm him down.
I remember going to buy some more Clinique foundation a few years ago and it turned out they’d stopped doing that product. So, I knew what I wanted, only that they didn’t sell it anymore. Oh. :- So, no photo or the very bottle itself is going to cut this mustard.
Okay, deep breath: “Righto. Given this colour and cover – is that the right term? – is there anything you’d recommend?” That seemed to do the trick and when I was asked if it was for me, I said yes – while inside my heart was thumping – and the assistant just nodded and carried on explaining the choices without issue.
So, how did Mr 32N do? He wasn’t very pleasant, didn’t prepare, and it took a few tries for the assistant to get him to listen about getting a photo of the old product. I guess, some folk just want the impossible, but, don’t be that cretin eh? 😉
How did Yours Truly manage? Well, I might not have got the exact same product, but I did get what I needed – new slap – and I learned a few things on the way.
Maybe that’s the thing: be kind, listen, and be prepared to do your homework. You may be pleasantly surprised.